Your privacy, kept simple

Vet in a Van Pet First Aid is designed to help you in stressful moments, not to collect information about you.

This Privacy Policy explains how Vet in a Van Pty Ltd handles the limited information associated with the app and the website.

No account. No ads. No tracking. One launch email, only when you ask for it.

Who we are

Vet in a Van Pty Ltd, ABN 71 639 098 212, publishes the Vet in a Van Pet First Aid app and operates mypetfirstaid.com.au.

In this policy, we, us and our mean Vet in a Van Pty Ltd.

How the app handles information

The app does not require an account and does not ask for your:

• name
• email address
• location
• payment details
• information about your pet
• photographs, messages or files

We do not use advertising, behavioural tracking or user-profile services in the app.

All first-aid guidance is stored on your device so the app can work offline.

First-aid content updates

When an internet connection is available, the app may contact our content service to check for and download updated first-aid information.

The app does not send the content service your name, email address, account details, information about your pet or anything you enter into the app.

As with most internet connections, the service may temporarily process limited technical information needed to complete and secure the request. This may include:

• an IP address
• basic device or application information
• the date and time of the request
• the content file requested

We use this technical information only to deliver, protect and troubleshoot the content-update service. We do not use it for advertising, behavioural tracking or to build a profile about you.

Information stored on your device

The app stores your disclaimer-acceptance preference on your device.

This preference:

• is not linked to an account
• is not used to identify you
• is not sent to Vet in a Van
• is normally removed when you clear the app's data or uninstall the app

Your device or operating-system backup settings may affect when locally stored information is removed or restored.

How the website handles information

You can browse the website without giving us your name or email address.

App launch list

When you voluntarily join the app launch list, we collect your email address so we can send you one email when the app launches.

We will not:

• add your address to a general marketing list
• sell or rent your address
• use it to promote unrelated products or services
• provide it to another business for its marketing

You can withdraw from the launch list at any time by contacting us or using the unsubscribe option in the launch email.

Direct enquiries

When you email us directly, we may retain:

• your email address
• your name, if you provide it
• the information included in your message
• our response and related correspondence

We use this information to respond to your enquiry and maintain reasonable business records.

Technical website information

Our website host and technical service providers may process limited technical information needed to deliver, secure and troubleshoot the website. This may include:

• an IP address
• browser and device information
• the date and time of a request
• the pages or files requested
• security and error information

We do not use this information for behavioural advertising or to build a marketing profile about you.

How we use information

We use the limited information described in this policy to:

• send the app launch notification you requested
• respond to enquiries
• provide and update first-aid content
• operate, protect and troubleshoot the app and website
• prevent misuse, fraud or security incidents
• meet legal and regulatory obligations

We do not sell or rent personal information.

Service providers

We may use service providers to:

• host the website
• process the launch form
• provide business email
• deliver the launch notification
• host and deliver app content updates
• protect the app and website from security threats

These providers may process limited information only to provide their services to us or to meet their own legal obligations.

We may also disclose information where required or authorised by Australian law.

Overseas processing

Our website and launch form are hosted in Australia. Our email-delivery provider processes launch-list email addresses in the United States.

Where personal information is disclosed overseas and Australian privacy law applies, we take reasonable steps required by law in relation to that disclosure.

Retention and deletion

We retain information only for as long as it is reasonably required for the purpose for which it was collected.

Launch-list email addresses

Launch-list email addresses will be:

• deleted promptly when a person withdraws before launch
• used only for the requested launch notification
• deleted from our active systems within 30 days after the launch notification is sent

Where an email provider maintains a suppression record to honour an unsubscribe request, that record will be limited to what is reasonably required to prevent further email.

Direct enquiries

We retain direct enquiries only for as long as reasonably required to respond, maintain appropriate business records or meet legal obligations.

Technical logs

Technical logs are retained according to the security and logging settings of our service providers. We configure these services to avoid unnecessary collection and to use the shortest practical retention period.

Security

We take reasonable technical and organisational steps to protect the limited personal information we hold from:

• misuse
• interference
• loss
• unauthorised access
• unauthorised modification
• unauthorised disclosure

No electronic system is completely secure. We reduce privacy risk by deliberately limiting the information we collect and retain.

Access, correction and deletion requests

You may contact us to:

• ask what personal information we hold about you
• correct inaccurate information
• withdraw from the app launch list
• request deletion of information
• ask a question about this policy

We may need to confirm enough information to identify the relevant record and protect it from unauthorised access.

We will respond within a reasonable period and aim to complete straightforward requests within 30 days.

Privacy complaints

You may contact us if you believe we have not handled information appropriately.

We will:

1. acknowledge your complaint
2. review the circumstances
3. request further information where reasonably required
4. provide a response and any appropriate corrective action

We aim to acknowledge privacy complaints within five business days and provide a substantive response within 30 days.

Where the Privacy Act 1988 applies and you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner through oaic.gov.au.

Children

The app does not require a user to create an account or provide personal information.

We do not knowingly request personal information from children through the website. A parent or guardian may contact us to request removal of an email address or other information submitted by a child.

App stores, external websites and social media

The app is distributed through third-party app stores, and the website may link to external websites and social-media services.

Those organisations handle information under their own privacy policies and terms. This policy applies only to information handled by Vet in a Van Pty Ltd.

Veterinary information

Vet in a Van Pet First Aid is a general first-aid reference. It does not create a veterinarian-owner-animal relationship and does not replace an examination, diagnosis or treatment by a registered veterinarian.

The app does not collect case histories, photographs, symptoms or other information about individual animals.

In a serious or life-threatening situation, contact your veterinarian or nearest emergency animal hospital immediately.

Changes to this policy

We may update this policy when the app, website, service providers or our information-handling practices change.

The current version and effective date will remain available on this page. If a change materially affects how we handle personal information, we will take reasonable steps to provide appropriate notice.

Contact us

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